Refund policy
✔︎ Yes! We are extremely confident that you will love Bootsxshoes products. However if you do not find our items suitable for you we do offer a 30-day return policy.
1. Please contact customer service at support@bootsxshoes.com indicating the item(s) you would like to return and the reason.
2. After receiving return instructions from us, please package up the item(s) to be returned with the original tags and packaging. The product being returned must be unworn and unwashed.
Returns & Exchanges
To begin your return or exchange, please contact us at support@bootsxshoes.com
To return or exchange an item please follow the steps below:
1. Send us your order number, name of the product, the variant received and an request of the new variant or item desired. (We will try our best for your desirable variant, size and product to be in stock for an exchange.)
2. Send your item(s) to address provided to you via email.
3. Once your return is received, your new item(s) will be shipped out at no additional cost or we will issue your refund.
Refund Policy
Refunds will be sent directly in your original payment after our inspection team finishes the quality check of the returned items. Keep in mind that it can take some time for your bank or credit card company to process and post the refund too.
ORDER CANCELLATION
You can cancel an order only in the first 48 hours after the purchase is made. Please contact our support team immediately if you would like to make changes to your order.
If you have any questions or concerns, please reach out to us at support@bootsxshoes.com. We are always happy to help!