Shipping policy

Order Processing Time

All orders are processed and dispatched within 1 to 3 business days (excluding weekends and public holidays). You will receive a shipping confirmation email containing your tracking information once your package has left our fulfillment center.

Delivery Estimates

To offer competitive pricing and maintain product availability, orders are fulfilled directly from our primary global fulfillment facilities and logistics partners.

Estimated delivery times after order processing:

• United Kingdom: 6 – 12 business days

• United States & Canada: 7 – 14 business days

• Europe & Australia: 7 – 15 business days

• Rest of the World: 10 – 20 business days

Note: Delivery timeframes are estimates and may vary slightly due to local courier schedules, customs checks, or peak holiday traffic.

Order Tracking

Once your order is shipped, you will receive an email notification containing a tracking link. Please allow 24–48 hours for the logistics provider to update the initial tracking status online.

Shipping Address Corrections

Please verify your address before completing checkout. If you discover an error, notify us at support@bootsxshoes.com within 12 hours of placing your order. Once an order has entered processing or dispatch, delivery addresses cannot be changed.

Delayed or Missing Shipments

If your tracking status shows no updates or your order has not arrived within 5 business days past the estimated window, contact our customer support team with your order number. We will investigate the issue with the carrier and resolve it promptly.